The travel agency/ tour operator posted COVID-19 guidelines and policies on the company’s website.
Based on self-assessment the safer tourism seal was awarded.
www.lordstowntravel.com Josephine Kuria +254722668977 firstname.lastname@example.org
The traveler will need to hold travel documents as detailed below.
Kenya – Destination Passport required.
Document validity rules:
Nationals of Kenya are allowed to enter with an expired passport.
• Flights to Kenya restarted.
• Passengers must have a medical certificate with a negative Coronavirus (COVID-19) PCR test
result issued at most 96 hours before departure.
• Passengers must complete the “Travelers Health Surveillance Form” online at https://ears.health.go.ke/airline_registration/
• Passengers are subject to medical screening and quarantine. A list of quarantine exemptions can be found at https://www.kcaa.or.ke/quarantine-exempted-states
• Passports and other travel documents accepted for entry are considered valid until the day before the expiration date.
1.2- TRAVEL AGENCIES AND TOUR OPERATORS
The tour operators and their service providers shall be required to comply with the general provision
under this protocol and;
1. Have valid covid-19 free certification for core staff not more than14 days old from a recognized government-approved facility at the first time and subsequently maintain Covid-19 prevention guidelines prescribed by the Ministry of Health (MOH) and relevant agencies.
2. Have documented Standard Operating Procedure (SOP) for guest Management line with these protocols and MOH Covid-19 preventive guidelines as appropriate.
3. Guest/visitors register shall be kept and updated daily and should include mobile contact & physical address for ease in tracing.
4. Establish and maintain a register of all staff, drivers and guests handled.
5. Whenever possible, minimize walk-in clients and encourage online bookings.
6. Ensure tour vans and transfer vehicles are properly cleaned and sanitized during and after each trip/Transfer.
7. Provide packed lunches for a long drive to avoid stop-overs. The staff while serving food and drinks shall observe the guidelines similar to catering and accommodation facilities provided herein.
8. Ensure drivers and guides use suitable communication gadgets for vehicles carrying more than 7 passengers to communicate with guests to avoid turning or shouting to enable them to be heard by guests.
9. Ensure disposable headrest covers are replaced after each trip.
10. Where possible, have vehicle air-conditioners modified to include air purifiers where applicable, which will reduce the ability of the virus circulating inside the vehicle especially for larger and luxury vehicles.
11. Encourage open windows when weather permits, to mallow air circulation.
12. Develop creative personalized group tours and packages to incentivize domestic tours, excursions, short trips and visits to nearby destinations in the short term.
13. Limit the number of staff accompanying guests in every trip.
14. Ensure information provided is stuck on the back of the chairs or the body of the vehicle to minimize contact.
15. Promote use of smart/automated doors to minimize touching contaminated surfaces where applicable.
16. Integrate technologies to enable automation, such as contactless payments platforms such as online money transaction where possible and discourage cash payments.
17. Develop a Covid-19 Travel Risk Assessment Plan to assess any potential risks. The risk assessment plan shall help provide question and answer —questions relating to health, safety and hygiene measures in the destination in response to guests’ queries and specific needs.
18. Install physical barriers/transparent screens to provide special separation between customers and employees, especially for travel agents located in shopping malls, airports, or in areas with direct public access.
19. Encouraging physical distancing of at least 1.5 meters and providing signage to ensure proper separation in common areas, discouraging congregating in crowded areas, limiting the number of employees and customers in the travel agent’s shop.
20. Educating both employees and customers about their shared responsibility to help protect each other in a Covid-19 environment
21. Enhanced Sanitation by customized procedures to suit each agents operating environment and the expectations of its customers
22. Implement touchless technologies or low-touch solutions, where practical, such as e-ticketing, e-visa solution, online check-in services, e-payment or mobile payment services, customer, passenger tracing services and travel agents airport transfers to limit the opportunity for virus transmission while also promoting a safe and enjoyable travel experience for customers